Effective Date: September 23, 2025
1. Overview
At ForSyntax, we are committed to providing high-quality live coding education through personalized and engaging sessions. To ensure a risk-free start, we offer a 100% No-Questions-Asked Refund Guarantee within the first 14 days after your first paid session. This policy explains refund eligibility, calculation, and processes.
2. Course Structure
We provide three formats of live learning:
- Alpha Batch: One-on-one sessions (1 teacher : 1 student)
- Beta Batch: Small group sessions (1 teacher : 2–3 students)
- Gamma Batch: Group sessions (1 teacher : 4–5 students)
All sessions are charged on a per-session basis.
3. Demo Session
- Each student receives one free demo session.
- Demo sessions are complimentary and not eligible for refunds.
4. Refund Eligibility
4.1 Standard Refund (Within 14 Days)
- Students may request a 100% prorated refund on unused sessions within 14 days from their first paid session.
- Refunds are calculated as:
Refund = (Total Sessions Purchased – Sessions Attended) × Session Rate - Payment gateway charges (e.g., Razorpay, Easebuzz, international processors) are non-refundable.
4.2 After 14 Days
- Refunds cannot be issued after 14 days unless valid reasons are provided (e.g., medical emergencies).
- Service Fee: A variable review/processing fee (may vary case-to-case) will be deducted.
4.3 Medical or Personal Emergencies
- Refunds for unused sessions are available if the student is unable to continue due to a medical or major personal emergency.
- Documentation (e.g., a medical certificate) must be submitted within 10 days of the incident.
- Refund is calculated as per unused sessions at the session rate, minus payment gateway charges and applicable service fees.
5. Attendance, No-Shows & Rescheduling
5.1 Individual (Alpha) Sessions
- May be rescheduled unlimited times with at least 24 hours’ notice, subject to instructor availability.
5.2 Group (Beta/Gamma) Sessions
- Group sessions follow a fixed timetable.
- If one student cannot attend, the class will still run for the group.
- That session will be counted as attended for refund purposes, but a recording will be provided.
- Group sessions cannot be rescheduled individually.
5.3 No-Shows
- Failure to attend a session without prior notice will be treated as an attended session and is non-refundable.
6. Refund Request Process
6.1 How to Apply
Send an email to support@forsyntax.com with:
- Student’s full name and registered email
- Course/plan details and enrollment date
- Date of first paid session
- Number of sessions attended
- Supporting documents (if applicable)
6.2 Processing Timeline
- Acknowledgment: Within 24–48 hours
- Approval: 1–3 business days
- Refund Processing: 3–5 business days
- Bank Credit: 3–7 business days (international transfers may take longer depending on bank policies)
7. Refund Method
- Refunds are processed to the original payment method.
- Payment gateway charges are non-refundable.
- For international payments, additional time may be required due to bank policies.
8. Non-Refundable Situations
Refunds will not be provided for:
- Requests after 14 days (unless approved under emergency exceptions).
- Students removed due to code of conduct violations.
- No-shows or late cancellations.
- Group sessions missed due to personal scheduling conflicts (recordings are provided).
- Gateway charges and applicable service fees.
9. ForSyntax-Initiated Cancellations
If ForSyntax cancels sessions due to:
- Instructor unavailability,
- Platform technical issues,
- Insufficient enrollment, or
- Force majeure (e.g., natural disasters)
Students will receive a 100% refund of unused sessions (excluding payment gateway charges) within 3–5 business days.
10. Dispute Resolution
- If a refund request is denied, students may file an appeal within 7 days at support@forsyntax.com.
- Appeal decisions are final.
11. Policy Updates
ForSyntax may revise this policy at any time. Updates will be posted on our website. Students already enrolled will be governed by the version effective on their date of enrollment for their current plan.
12. Contact Information
- Email: support@forsyntax.com
- Website: https://forsyntax.com/
- Support Hours: Monday–Saturday, 6 AM – 10 PM IST