Effective Date: September 23, 2025
1. Overview
This Cancellation Policy explains how session cancellations, rescheduling, and discontinuation of classes affect your eligibility for refunds at ForSyntax.
2. Cancellation Window & Refund Eligibility
2.1 Cancellations Within the First 14 Days (Standard Refund Eligibility)
If a student cancels their enrollment within 14 days from their first paid session, they are eligible for a 100% prorated refund for unused sessions.
Refund Calculation:
Refund = (Total Sessions Purchased – Sessions Attended) × Session Rate
Important Notes:
- Payment gateway charges (Razorpay, Easebuzz, international processors) are non-refundable.
- Only unused sessions are refundable.
- Cancellation must be done via email to support@forsyntax.com.
2.2 Cancellations After 14 Days
Cancellations made after 14 days are not eligible for refund, except for emergency cases.
If a cancellation request is still made after 14 days:
- A refund is not guaranteed.
- A variable service/processing fee will apply if the case is reviewed and approved.
2.3 Cancellations Due to Medical or Major Personal Emergencies
If a student must cancel classes due to a medical or major personal emergency:
Eligibility requires:
- Valid documentation (e.g., medical certificate) submitted within 10 days of the incident.
- Refund will be given only for unused sessions.
Refund Calculation:
Unused sessions × Session Rate
minus payment gateway charges
minus service/processing fees
3. Session-Level Cancellation Rules
3.1 Alpha Batch (One-on-One) Session Cancellations
- Sessions may be rescheduled unlimited times with 24 hours’ notice.
- Cancellations with less than 24 hours’ notice are treated as no-shows (non-refundable).
3.2 Beta & Gamma Batch (Group) Cancellations
- Group sessions follow a fixed timetable.
- If one student cannot attend, the session still proceeds for the group.
- The missed session is counted as attended and is non-refundable.
- A recording will be provided, but the session cannot be rescheduled individually.
3.3 No-Shows (All Batches)
- Missing a session without prior notice is considered a no-show.
- No-shows count as attended and are non-refundable.
4. ForSyntax-Initiated Cancellations
ForSyntax may cancel or reschedule sessions due to:
- Instructor unavailability
- Technical issues
- Insufficient enrollment
- Emergencies or force majeure
Students will receive:
- A rescheduled session or
- A prorated refund for unused sessions (excluding payment gateway charges)
5. Enrollment Cancellation by ForSyntax
Enrollment may be canceled for:
- Code of conduct violations
- Repeated no-shows
- Misuse of platform
Such cancellations are non-refundable.
6. How to Request Cancellation
Email: support@forsyntax.com
Include:
- Student’s full name
- Registered email
- Batch type (Alpha / Beta / Gamma)
- Reason for cancellation
- Supporting documents (if any)